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These terms govern how your em7771 account works, what we hold, and what you can do with that information. Access to our platform depends on local law and is available only where your region permits it.
Our policy applies to every account created on em7771 and every transaction processed through it. When you fund your account via GrabPay, InstaPay or PESONet, the records of that transaction are held according to the retention rules described here. We do not share transaction records with unrelated third parties, and we do not sell account data. The scope of this policy extends to your account profile, your deposit and withdrawal history, and the communication records between you and our support team. Where a third-party payment service — such as GrabPay, InstaPay or PESONet — processes a transaction, that service operates under its own terms; our policy covers what we receive and store on our side only. We aim to keep what we hold accurate and proportionate. If local law in your region requires us to retain certain records for a defined period, we follow that requirement. Questions about specific retention periods or data categories should be directed to our support channel, where a written response can be provided. Your continued use of the account constitutes acceptance of the current version of this policy as published on this page.
Not every interaction with our platform falls under the same policy rules. Here is how the scope breaks down across the four main areas of your account experience.
Your login credentials, session history and account profile fall fully within this policy. We handle these records directly and you can request a review or correction of your account details through support at any time.
Deposits and withdrawals processed through GrabPay, InstaPay and PESONet generate records on our platform. Our policy covers the records we hold; the payment provider's own terms cover what happens on their side of the transfer.
Game content supplied by studios such as Pragmatic Play, PG Soft and CQ9 is delivered under those studios' own licensing arrangements. Our policy covers how we present that content and the account data generated when you access it, not the studio's source material.
Links or integrations that take you outside em7771 — including payment provider pages — are governed by those services' own terms. We are not responsible for data practices outside our platform boundary.
You have practical choices available to you under this policy, and each one has a clear path through your account or our support channel. Reviewing your transaction records is straightforward: after logging in, your account dashboard shows the full history of deposits and withdrawals, including those made via GrabPay, InstaPay and PESONet. If any detail in your account profile is incorrect — a name, a registered contact address, or linked wallet details — you can raise a correction request directly through the support contact path listed on this page. We will acknowledge your request and respond with the steps needed. Where you want to understand what data we hold against your account, you can send a written request through the same support channel. We will describe the categories of information held and the basis on which we hold them. What we cannot do is alter transaction records retroactively; those are fixed once processed. Every other category of account data is open to review and, where appropriate, correction.
Log in and open the transaction history section of your account dashboard. Every GrabPay, InstaPay and PESONet movement is listed there with its date, amount and status.
If your registered name, contact details or linked wallet information are wrong, contact our support team with the correct details. We will confirm receipt and advise on the verification steps shown in the account.
Send a written request through our support channel asking which data categories we hold for your account. We will respond with a clear description of what we retain and why.
Any question about how this policy applies to your account can be sent to support. We do not redirect policy questions to automated responses; a written reply is provided for each one.
Policy and account questions follow a specific contact path. Use the channels below to reach the right team. For payment-record queries specifically — covering GrabPay, InstaPay or PESONet transactions — include your account reference and the transaction date so we can locate the record without delay.
Open the live chat widget from your account dashboard. State that your question is a policy matter so it is routed to the right team rather than the general support queue.
Send your written request or correction notice to our support email address shown in the account help section. Include your account username and a clear description of what you are asking about.
The help centre inside your account lists the current contact options and the expected response path for policy queries. Check there first — the contact details shown are always the current ones.
Our approach to your data is built around what we can demonstrate, not what we claim. Here are the four areas where our handling is clearest and most relevant to your account.
We retain account and transaction data for the period required by applicable law in the regions where we operate. When that period ends, data is removed or anonymised. You can ask support to confirm the retention category that applies to your account type.
We use cookies to keep your session active and to remember account preferences such as your last payment method — GrabPay, InstaPay or PESONet. You can clear cookies through your browser settings; doing so will end your current session and reset saved preferences.
Your account is protected by the login credentials you set. We do not store your payment provider passwords or PINs — those remain entirely within your GrabPay, InstaPay or PESONet account. If you suspect unauthorised access, contact support immediately using the live chat path.
When this policy is updated, the revised version is published on this page with the date it takes effect. We do not send automatic notifications for minor wording changes; significant changes that affect your account rights are communicated through your registered contact address.
These are the questions we receive most often about how our legal terms apply to accounts in the Philippines. Each answer reflects what is actually in place on em7771.
Access to em7771 depends on local law and is available only in eligible regions. If you can create and use an account under applicable law in your area, then yes — this policy applies in full to your account, including all transaction records and account profile data.
Yes. After logging in, your account dashboard shows the complete history of deposits and withdrawals. Records from GrabPay, InstaPay and PESONet transfers are all listed there with dates and amounts. You do not need to contact support to view these — they are available directly in the account.
Contact support through live chat or the support email shown in your account help section. Describe what needs to be corrected and provide the accurate details. Support will confirm receipt and tell you what verification steps apply before the change is made.
We hold your account profile details, login session history, deposit and withdrawal records, and communication records from your support interactions. We do not hold your payment provider passwords or PINs. Send a written request to support if you want a description of the specific data categories held against your account.
We record that a transaction was made via GrabPay or InstaPay, along with the amount, date and status. We do not store your GrabPay or InstaPay login credentials, PINs or linked bank details — those stay within the payment provider's own system.
The updated version is published on this page with the effective date shown. Minor clarifications do not generate a notification. Where a change materially affects your account rights — such as how long we retain records or who we may share them with — we will send a notice to your registered contact address before the change takes effect.